Our Privacy Promise

No Corporate Spying

We do not sell, rent, or trade your family’s personal information. We don't use tracking pixels to follow your kids around the internet. Your home is not a data farm.

Who We Are & The Law We Follow

Chores Done is operated from Melbourne, Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you use the app from outside Australia, the same protections apply to your data.

What We Collect

• Account details — your email address and display name, used to sign you in and identify your family.
• Family data you enter — kids' first names or nicknames, chores, rewards, routines, savings goals, and pocket-money balances. You control this content entirely; we recommend using first names only for children.
• Payment details — if you upgrade to Premium, payments are processed by Stripe or your app store (via RevenueCat). We never see or store your card number.
• Technical data — basic logs (e.g. sign-in events, errors) needed to keep the service secure and working. We do not run advertising or cross-site analytics trackers.

Children's Information

Child accounts are created and controlled by a parent or guardian. Kids can only see their own profile and cannot change family settings. We collect no more information about a child than the name and activity data their parent enters, and we never use children's data for marketing or profiling.

Who We Share Data With (Subprocessors)

We only share data with the services required to run the app:

• Google Firebase — authentication, database, and hosting. Your data is stored in Google Cloud data centres.
• Stripe — card payments for Premium subscriptions purchased on the web.
• RevenueCat — subscription management for purchases made through app stores.

Some of these providers store data outside Australia (primarily the United States). Each is bound by its own strict privacy and security obligations, and we share only what is necessary for them to provide their service.

Cookies & Local Storage

The app uses essential cookies and browser storage to keep you signed in and remember your preferences. We do not use advertising cookies or third-party tracking cookies. The marketing site sets no marketing cookies at all.

How Long We Keep Data

We keep your family's data for as long as your account is active. If you delete your family, all chore, balance, and profile data is permanently erased. Payment records are retained only as long as required by Australian tax and accounting law.

Security

All data is encrypted in transit (HTTPS) and at rest. Access is controlled by per-family security rules — one family can never read another family's data, and kids cannot access parent-only functions.

The Right to be Forgotten

We believe you own your family's data. At any time, you can request the permanent removal of all family information from our system via Settings, or by emailing us. Once fulfilled, the data is erased forever and cannot be recovered.

Downgrades & Data Preservation

Moving from a Premium plan to a Free plan? We keep your premium history and configurations safely stored. If you choose to upgrade again, your chore system will be exactly as you left it.

Access, Corrections & Complaints

You can view and edit almost all of your family's data directly in the app. To request a copy of your data, correct something you can't change yourself, or make a privacy complaint, email [email protected]. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).